How can authorities better capture the public's needs for environmental information?

Collection of ideas

Laboratory work based on needs-driven innovation as a natural working method.

See also my comments under "Stationary info" and "environmental hut". I was a team coach at our Design Thinking workshop at Skanstull in Stockholm.


Suggestion: I suggest more DesignThinking labs. Partly to work with the sub-components of the innovation ideas. Partly to work with different actors at different levels. In parallel, more people with knowledge in facilitation are developing, preferably at regional level.

Laboratory work based on needs-driven innovation as a natural working method.
Where? Who? In all contexts where public administration meets citizens: in authorities, in municipalities, in fact-based interest groups etc.

Needs-driven innovation is, according to my firm belief, the wisest and most successful way to choose for the future.

The tasks of the authorities cannot, according to me, be filtered by "what users say they want" because there is a risk of erosion and trivialization.

It would be unfortunate, because the authority can be said to carry core qualities such as deep expertise, long-term thinking, seriousness that creates trust among us all citizens.

The authorities' assignments, so to speak, are owned by the authorities, which continuously informs about what is relevant to the citizens (including those who work at the authority). The authority's choice is of importance and can thus also "create needs and neglect others" (my words), which is in line with existing values and what the knowledgeable city administrations should handle, I think. How is the question perhaps? How and what can be investigated. We agree on that. The Authority serves the public's needs.

Formulations such as the assignment description / heading above regarding this innovation process are good, I think to start the process.

It says that "the authority is to catch" and I, as a communication, language and rhetoric worker, perceive uncertainties in responsibilities and divisions in desires. Possibly this is inevitable ambiguity but equally difficult to handle for everyone involved. Especially if we lay down some levels and look for action calls. One we should respond to "the public's need for environmental information".

The formulation raises many follow-up questions with me: How should an authority with governmental knowledge and factual knowledge handle something that we could call demand? Is demand and need the same? Whose needs are we trying to solve in the lab? (Is it, for example, the authority's need to find the right path in our digital time, or handle its frustration over the contradictions in the third task or is it the public's need for security? Does information in that case provide security?)

Design Thinking as a method is always needs owner based. Then the method is always successful. MAKE MANY LABORATIONS WITH DIFFERENT NEEDS.
Please
Monica Sperens


Laboratory work in the majority.

Laborationer utifrån behovsdriven innovation som naturlig arbetsmetod.

Se även mina kommentarer under "Stationär info" och "miljöhydda". Jag var teamcoach på vår Design Thinking workshop vid Skanstull i Stockholm.


Förslag: Jag föreslår fler DesignThinking laborationer. Dels för att jobba med delkomponenterna i innovationsidéerna. Dels för att jobba med olika aktörer i olika nivåer. Parallellt utveckla fler personer med kunskap i facilitering, gärna på regional nivå.

Laborationer utifrån behovsdriven innovation som naturlig arbetsmetod.
Var? Vem? I alla sammanhang där offentlig förvaltning möter medborgare: i myndigheter, i kommuner, i sakfrågeintressentsammanslutningar m.m.

Behovsdriven innovation är, enligt min fasta övertygelse, den klokaste och mest framgångsrika vägen att välja för framtiden.

Uppdragen myndigheterna har tål inte, enligt mig, att filtreras genom "det användare säger att de vill ha" för då finns risk för erodering och trivialisering.

Det vore olyckligt, för myndigheten kan sägas bära kärnkvaliteter så som djup sakkunskap, långsiktighet, seriositet som skapar förtroende hos oss alla medborgare.

Myndighetsuppdragen så att säga ägs av myndigheterna, som löpande informerar om det som har relevans för medborgarna (inklusive de som ju jobbar på myndigheten). Myndighetens val har betydelse och kan därmed även "skapa behov och negligera andra" (mina ord), vilket är i linje med bestående värden och det som kunniga stadsförvaltningar ska pyssla med, tycker jag. Hur är kanske frågan? Hur och vad kan undersökas. Att är vi överens om. Myndigheten tjänar allmänhetens behov.

Formuleringar så som i uppdragsbeskrivningen/rubriken ovan gällande den här innovationsprocessen är bra tycker jag för att sätta igång processen.

Där står att "myndigheten ska fånga" och jag som kommunikations-, språk- och retorikarbetare anar oklarheter i ansvarsfördelningar samt skiljelinjer i önskningar. Möjligen är detta oundvikliga tvetydigheter men lika fullt svårhanterligt för alla inblandade. Speciellt om vi skiktar ner några nivåer och letar efter handlingsuppmaningar. Ett vi ska svara an på "allmänhetens behov av miljöinformation".

Formuleringen väcker många följdfrågor hos mig: Hur ska en myndighet med myndighetskunskap och faktakunskap hantera något som vi skulle kunna kalla efterfrågan? Är efterfrågan och behov samma sak? Vems behov försöker vi här lösa i laborationen? (Är det ex myndighetens behov av att hitta rätt väg i vår digitala tid, eller hantera sin frustration över motsägelserna i den tredje uppgiften eller är det allmänhetens behov av trygghet? Ger information i så fall trygghet? )

Design Thinking som metod är alltid behovsägarbaserad. Då är metoden alltid framgångsrik. GÖR MÅNGA LABORATIONER MED OLIKA BEHOVSÄGARE.
Vänligen
Monica Sperens


Laborationer i flertal.

Comments
  • Monica Sperens Proposal Creator 3 years ago

    Men hallå! Kommentera! Låt oss agera mera! Gott nytt 2019!



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