Hospitalization process improvement

How might we improve the experience of the hospitalization process for the patients and relatives?

This challenge is a part of Openlab's Master's Course Challenges for the Emerging City.

Hospitalization process improvement

Every year 30 000 kids/youth search care at Sachsskas emergency room and about 10% of these needs to be admitted to a ward for extended care. The time between the decision to hospitalize and the actual hospitalization is often longer than we would wish. The reason for this varies.

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At Sachsska childen and youth hospital we continuously work with improvement, both focused on patient safety and working environment. There is a need to improve the flow from the decision to hospitalize and the actual hospitalization. This would bring positive impact for both patients and staff.

What we are looking for is help with sorting out how patients and their relatives experiences this process, and how we can use that information to upgrade, reform and make it as great as it can be.

This challenge is a part of Openlab's Master's Course Challenges for the Emerging City. Students in the course will suggest solutions and present them to the challenge giver. Feel free to participate in the challenge by sharing your ideas or give feedback to the students' solutions.

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VR Hospital Experience

Waiting time in a hospital could seem very long and boring.
Virtual Reality solutions could enrich the waiting experience by adding an adventurous twist in the hospital experience!

The hospital could provide to the patients and their parents VR glasses with removable case, used once for each person, which they can use in different parts of the hospital while they are waiting.

Changing the waiting room environment by adding moving objects or providing the option for adults and children to choose between games could distract them while they are waiting. This could also reduce the stress from the parents as their children are having fun while they are waiting.


Hospital quiz

Children need to be distracted while they are in pain or they just have to wait for a long time. The hospital area could be used in order to become an interactive quiz in different spaces. The children should solve the quiz by hunting clues on the walls, screens or of other objects in the waiting room area.


Hospital lounge for hospitalization patients

Waiting areas in hospitals are generally very boring. But ideally you don't spend much time there anyway.
For patients waiting to be assigned to patients, my understanding is that these patients can be waiting for quite some time.

Then I propose a separate "waiting lounge" for them. Think of it as a lounge like they have on airports. Comfy chairs, cafeteria, books, streaming services, magazines. Perhaps even bedrooms if the stay is very long or in the night.
For childrens' hospitals obviously the interior can be different. Parents are still there and should have their needs fulfilled but add play areas, toys, video games etc. and you would have a hard time getting the kids to leave :)




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